Orders sent to addresses outside the UK including European countries that are not EU member states (click here if you are inside the EU) may be subject to additional taxes, duty and handling charges as they pass through customs in the destination country. Hatsukoi has no control over these fees and they must be paid by the customer before the parcel will be released for delivery.
Additional charges should not apply to low value orders, however, including those marked as a gift. Please check your own country's regulations as to whether your order will be subject to additional custom fees.
In order to help your orders get through customs with the minimum of disruption:
- A customs form will be completed for each order, showing the country of origin and value of the items.
- The country of origin for almost everything in the Hatsukoi shop is Japan and this will be shown on the customs form.
- If your order is a gift, please select this option in the checkout and it will be marked as such on the customs form*. In most cases gifts below a certain value are not subject to customs charges - please check your own country's rules about gifts.
- Please note that the value of your gift will be shown on the outside of the package on the customs form.
Shipping to USA
Shipping to the USA is available and orders can be sent 'DDP' - that's 'delivered duty paid'.
This means that, as well as the shipping fee, the additional costs of customs clearance and import tariffs will be added to your order and paid before delivery.
The cost of this is currently calculated on this website at 35% of the value of the goods. You will see this amount added to your order at the checkout when you enter the delivery address.
Because the duty is paid and the goods are cleared by the agent upon entry, your order will be delivered to your door without you paying any additional duty, sales tax or customs administration fees.
What you pay:
- The value of the items in your basket
- Sales tax on the items you bought at 35% (this includes the import tariff and duty)
- The courier shipping fee
Most of the items that you can buy at Hatsukoi originate in Japan with a few being manufactured Vietnam. However, there are also a small number of items that are manufactured in China and, because of complicated import rules, these products are not available to ship to the USA.
